Frequently Asked Questions
Thank you for stopping by, if your questions are still unanswered, please reach out by email:
Oh no! We are sorry about the inconvenience. You are important to us and we do everything we can to check your order prior to shipping. If you have received an incorrect product or your order is missing an item, please email us at immediately and we will do our best to resolve the issue. Please include your order number and pictures of the incorrect product(s), if applicable. If your order is missing an item, please contact us within 48 hours of receiving your package so our team can further assist.
We may be able to add something to your order if your order has not yet shipped. Please make sure to email us at with your order number and the changes you wish to make. Unfortunately, if your order has been shipped we cannot make any changes to your order and ask that you place another order with the new items you wish to order.
We will do our best to ship Pre-Order products in accordance with their expected ship date. If this changes, we'll do our best to let you know. You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order products. Please email us at if you need to update any of this information. Although your product will not be shipped out immediately, you will be charged at the time you've completed your Pre-Order details and payment.
Welcome to the Delia Organics family. First time customers can use code DELIALOVE to save 15% off your order! Happy Shopping!
Unfortunately, only one discount code can be used per order and cannot be combined with other promotions.
Oh no! We are sorry to hear that you would like to return your products. Please note, that all orders placed during a promotion are final sale and may not be returned. Bonus items may not be returned or exchanged for monetary value. We reserve the right to terminate promotions at any time without prior notice.
We work hard to get orders out quickly so you can start enjoying your Delia Organics products as soon as possible. Please allow up to 3 business days for processing on all orders. We are not responsible for any delays or cost in shipping once the package has been handed over to the shipping carrier.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number where you can check the status of when your package will be delivered. Please allow 24 hours after your package has been shipped to see an update in the tracking.
We would love to help recommend some skincare products that we think your skin would love! Please email with all the information you would like us to know about your skin type. Please include: - What skin type you have - If your skin is sensitive or reactive - What your main skincare concerns and goals are - What climate you live in
We accept returns on unopened and unused products within 30 days of the purchase date marked on the packing slip enclosed with your order. We are unable to accept returns or exchanges on opened or used products. Individual products from a kit and all bonus products are non-refundable and non-exchangeable. All qualifying orders placed during a promotion are final sale and may not be returned. If you have any questions about our return policy or would like to request a return, please email us
Unfortunately, we are unable to accept returns for products purchased from one of our retailers and/or beauty subscription box providers. Please reach out to them directly for more information on their return policy.
Shipping costs for returns are the responsibility of the buyer. We do not provide return shipping labels at this time.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.